CMIT Solutions of Everett

CMIT Solutions of Everett is the small business IT support and IT services firm for Everett, Mukilteo, Lake Stevens, Marysville, and Arlington.

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John and Sue Smythe

CMIT Solutions provides IT services for small business – security, trouble-shooting, special projects, installations, networking, online backups, disaster recovery, and more – all things necessary to ensure you have a safe and stable networking environment.

Completely Managed IT

For businesses with 5 to 125 computers, CMIT offers a managed service plan for a flat monthly fee. Sleep well at night knowing your computers are monitored 24/7 for issues that may cause glitches or downtime. CMIT's Network Operations Center is staffed 24/7 with certified technicians to alert us of problems with your systems that may be brewing in the background, enabling us to address issues proactively before they cause downtime during the work day. Regular maintenance performed on a schedule that works for you ensures your systems run at optimal performance all the time, resulting in smooth operations and improved productivity for you and your staff. Stay up. Stay running. Stay protected. No matter what.

IT Projects

Companies that have an IT department or IT staff occassionally need help with IT projects as they come along. CMIT employs experienced certified technicians with a broad range of skill sets and knowledge. Enjoy the option of using CMIT as a resource when the need arises. Engage CMIT to lend a hand with those IT projects and get them deployed in a timely manner. We can also help you define and plan the project if more advanced skills are needed. Complement your IT staff with the advanced knowledge and skills available at CMIT.

IT Consulting

Increasingly complex technologies pose challenges for business owners trying to make the right decisions about their IT. Recent advances in cloud computing and mobility applications prompt an array of new questions for today's small business owner.

  • Should you upgrade that old server or not?
  • Should you move to the cloud?
  • What is the best solution for your needs?
  • What is the most cost effective direction for the future?
  • Should you get a hosted or on-premise VoIP phone system?
  • What is Unified Communications and does your business need it?
  • How do you make the best use of tablets and smart phones in your business?

CMIT can guide you through the maze of options to arrive at the best solutions for your business. Our seasoned consultants know what is new and exciting on the technology horizon, but also understand that the latest and greatest may not be the best solution for your business. Make the right technology decisions with the guidance of a CMIT Trusted Advisor at your side. Call today and get knowledgeable advice about the right technology for your business.

IT Support

Productivity is heavily impacted when users have trouble with their computers. CMIT guarantees a 1 hour response to phone calls. Get the same level of IT support enjoyed by large enterprises, but at a price small businesses can afford. Use technology to improve productivity and help your business grow. Call today to see what CMIT can do for your business.

Business Continuity

CMIT knows which technologies need to be functional in order for your business to operate. We have developed a 3-pronged approach to ensure your email continues to work regardless of whatever disaster comes your way, and we guarantee your servers will be back up and running within 48 hours.

IT Services We Provide

For a complete overview of all the services we provide, go here

  • IT Solutions
  • IT Services
  • IT Consulting
  • IT Support
  • Computer Network Services
  • Network Security
  • Data Backup
  • Data Recovery
  • Managed IT Services
  • Cloud Computing
  • Disaster Recovery
  • Business Continuity
  • VoIP Phone Systems
  • Unified Communications
  • IT Projects
  • Anti-Virus
  • Anti-Spam
  • Help Desk Software
  • Hosted Exchange
  • Email Archiving
  • Email Encryption
  • Hardware
  • Software
  • Networking Equipment
  • Infrastructure Design
  • Infrastructure Support

Everett Couple Finds Perfect Business Fit

By Kristi O'Harran, Herald Columnist, May 4, 2009

Sue and John Smythe of Everett run the local CMIT franchise to help carry them through retirement. When they were looking at their economic future back in 2005, Social Security and pensions weren't economically stimulating enough for their comfort level. They started looking around for an investment that would supplement their retirement. Both say they found the franchise opportunity of their dreams.

"I don't think we ever wanted to retire in the traditional sense," Sue Smythe said. "We both enjoy intellectual stimulation. It keeps us feeling young. And it doesn't feel like we're working. We're doing something that feels good and makes us happy."

And when they do want to slow down, they'll have a manager run CMIT Solutions, offering information technology services to small- and midsize businesses. On Thursday, they received a Leadership Award from CMIT at a national convention for giving back to the organization and mentoring new franchisees.

John Smythe, 64, said he was a typical 21-year-old when he was drafted into the U.S. Army in 1965. "I was just kind of rolling through life and not really giving it that much thought," he said. "The Army was a good experience." Raised in the Bronx, N.Y., he spent two years with a helicopter unit in Germany. "I learned in the service that others depend upon you. You have to be reliable and organized."

Smythe attended college in New York after the service. After graduating, he became a stockbroker and owned a bookstore and nightclub. In the mid-1980s, he met and married Sue. Sue Smythe, 60, said they moved to Everett from New Jersey during the recession in 1991. They vacationed here and loved it, she said.

Three years ago, the couple decided to supplement their income. Sue Smythe had a background in information technology. They opened CMIT Solutions, which seemed like a good fit. It was. They have more than 100 clients and a handful of employees. They do work for the Lake Stevens Sewer District, said the district's manager, Darwin Smith.

"Since partnering with CMIT, I can now not worry about whether or not my computers are working," Smith said. "I now can rely on my IT people (CMIT) to take care of my IT problems and to keep our system up and running in an appropriate manner. That is something before I couldn't rely on."

In the current recession, they have helped some clients downsize, Sue Smythe said, but canceling IT service would be like disconnecting the phone. "Computers need attention," Sue Smythe said. "You have to keep some semblance of service as long as you are in business."

And how long will the couple work through retirement? They eagerly see no end in sight to their earning years. Both said they hope to add more employees and serve more clients this year. For fun, she reads and he runs. "But most of our time is split between the grandkids and the business, which we love," Sue Smythe said.

We have the highest respect and affection for our employees. We are a tight group - like a family - and we function as a team. We are very proud of our employees' accomplishments and capabilities, and trust you will be very happy with the work they do for you, our clients.

Roger Head - Operations Manager

Roger comes from a background of business and technology, having owned a successful Nissan car dealership for 12 years followed by a career in IT holding a variety of positions including IT Manager. Roger has experience in all areas of running a successful business and we are proud to have him manage our local CMIT business. As Operations Manager, Roger acts on behalf of the owners in making day-to-day decisions about Service Delivery and Account Management. We trust him to hold the reins in our absence and steer the group in the right direction. Always the gentleman, once you talk to Roger you know you are dealing with competence and integrity.

Matt Stewart - Senior Consultant

It is difficult to find a more talented engineer than Matt. He has an uncanny ability to intuitively go directly to the crux of any problem or issue. With an incredibly fast learning curve and powers of deduction, it takes little explanation for Matt to fully understand all aspects of a system, network or project. We rely on Matt to point the way on all things that are technically complex.

Rob Steinway - Network Engineer

When you call our office for technical support you will most likely be talking to Rob. With a true systems mind, Rob is excellent at identifying and untangling networking issues that arise throughout the work day. With an eagle eye and attention to detail, Rob makes sure that nothing is left undone or forgotten, so you can rest assured that if you run into problems with your technology it will be addressed quickly, professionally, and completely. We rely on Rob to juggle the day-to-day technical issues that arise and keep all our clients' systems running in tip-top shape.

Mathew Weare - Network Engineer

Mathew is our most recent addition to the family and comes with a strong background in IT. Mathew possesses a broad range of technical skills and will be our point person on project work and new client onboarding. I don't know Mathew well enough yet to comment on what is uniquely special about him, but so far I am very impressed with his ability to quickly comprehend the issue at hand and recommend solutions. We welcome Mathew to our team.

Robert Harrison - Support Engineer

Robert is backup support for the other engineers, assisting with phone calls, computer builds, project work, and end-user technical support. Robert provides a valuable service to our engineers and clients by making sure that tasks get done and nothing falls through the cracks. We appreciate Robert's contributions to our team.

Network Operations Center (NOC)

In addition to our local staff, we rely on the 180 certified technicians at the franchise system's Network Operations Center. By monitoring all the machines we manage for our clients, the NOC is quick to let us know when something is amiss or a problem is brewing. At that point we can either authorize the NOC to resolve the problem or we can take care of it ourselves. It is this kind of 24/7 support that ensures you have a safe and stable networking environment.

David Markus, owner of Australian IT service provider Combo, has a good piece on SmartCompany's Aussie website about the realities of providing technical services and support in the modern PC era. Basically, he argues that the commodification of hardware has lead to margins so...


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As an IT service provider to small businesses, we see a few common problems among new clients. Whether it’s because of oversight, lack of knowledge, neglect, or user error, the following five issues keep many small businesses from achieving their full potential or even worse, jeopardize a company’s very existence.

1.   Backup and Disaster Recovery (BDR...



Welcome to this week’s Video QuickTip from CMIT Solutions. In this installment, we’ll show you how to set up Google Alerts to receive real-time updates on whatever topics or news stories might be of interest to you. Google Alerts are a great way to keep tabs on what’s being said about your company, your competition, developments in your industry, or any topic you choose....


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"CMIT is all about peace of mind, and literally, it doesn't cost you anything because you are saving the money on me working on the computer when I'm losing business. In today's economy, you don't want to be late sending bills out, you've got to be out there because if you start falling behind you're going to see the amount of income drop dramatically. So, Greg and CMIT make us look more...
"Whereas our systems were originally only getting backed up on a monthly basis, CMIT was able to come in and now they are automatically backed up to the server. We had a center in the DFW area that did lose everything. They made a phone call to CMIT, and CMIT was able to restore their data within a couple of hours. We’re monitored on a 24/7 basis, so even if there was something that were to...
"The way CMIT does business is just much more suitable for our type of business environment. We have deadlines and critical schedules to meet, and we need to be moving forward at all times. CMIT provides data on a monthly basis, which allows us to look at trends and be proactive with our decisions and our methods for improving our system. Every time my system improves, that means my efficiency...
"CMIT dealt with my local backup needs so that if I just need to get one specific piece of information, they can actually do it remotely from their office and get my people back and going. If I do have a catastrophic disaster that takes my entire building, I have laptops and everything else that I can have up immediately. I can use my web-based information storage and be back up and running...
"We pride ourselves that we are the company that gives instant customer service. We were getting to a point where it was extremely difficult, and we didn't want to lose our customer base. We wanted to also expand. I said, 'I need somebody to do something to allow us to be the company that we started out to be and to continue and to grow.' CMIT has helped us to do just that.   "
"Since partnering with CMIT, I can now not worry about whether or not my computers are working. I've got backups, monitoring, I can get reports, and I know where I'm having risks and threats. I now can rely on my IT people (CMIT) to take care of my IT problems and to keep that IT system up and running in an appropriate manner. That is something before I couldn't rely on. I now have a system!...
"We didn’t initiate offsite backups in the beginning, but with the start of the hurricane season we said, 'OK guys, we now have this wonderful system, but it's not really complete yet.' We're now able to back up our data, it's safely transported and stored offsite, and it’s all HIPAA compliant. And the NAS device can actually work as our server so we can continue to use our systems and do...
"With other IT service providers, we felt that we only got assistance when we requested it, and we normally came up with any ideas for improvements on our system rather than them. I was not impressed with the service, the communication or the end product at that point. Our experience has really set CMIT and Sue and John who run the show for them here apart from the others. They are more...
"We use large aerial imagery that can sometimes be 30 or 40 GB in size. There would be times that I would wait 30 seconds to a minute and a half for an image to appear. CMIT Solutions helped us rehabilitate the computers on hand, put in a network infrastructure, and put in faster switches. Now, it can be instantaneous to 15 seconds for a map to load. I kind of feel like I'm spoiled!   "
"CMIT has provided us with a system that allows us to access our data, and we can actually look at it and see that that data is there. It's a fantastic system! It allows us to get focused on the things that we need to focus on instead of worrying about our data and computer systems. We're able to move forward with our company projects and things that we need to do.   "

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